Frequently Asked Questions
Everything you need to know about your Chessnut experience.
What is the estimated delivery time for my order?
Standard shipping typically takes 7-12 business days depending on your location. Once your order is processed, you will receive a tracking number via email.
Does Chessnut offer a warranty on electronic components?
Yes, all Chessnut hardware comes with a 1-year limited warranty covering manufacturing defects and electronic malfunctions under normal use.
What is your return policy for open-box items?
We offer a 30-day return window. If the product is opened, it must be returned in its original packaging with all accessories included to be eligible for a refund.
Are international customs duties included in the price?
Our prices do not include VAT or import duties. Customers are responsible for any local customs fees that may apply upon the arrival of the shipment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
How do I update the firmware on my Chessnut device?
Firmware updates are handled through the official Chessnut App. Connect your device via Bluetooth and follow the on-screen prompts to ensure your board has the latest features.