Returns & Exchanges
At Chessnut, we are committed to providing high-quality electronic chess experiences. If you are not completely satisfied with your purchase, you can return or exchange your device within 30 days of delivery.
Initiate a Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original packaging, including all sensors, cables, and manuals to ensure a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing